The highest level of Real Estate B-School is our Boardroom clients. These include businesses with a minimum GCI of $1.5M, and we even have some who are higher than $5M. When we get to that high level, we conduct yearly team health interviews. We’re currently in the middle of them right now. Different board members get together and evaluate the team without the leaders being present in those interviews.
Based on 60+ interviews of team members, these are the things that most team leaders are doing that ends up crushing their team members:
Acting on Impulse.
When you’re impulsive, you make rash decisions really quickly. In the middle of the quarter, for example, you might make a snap decision to change phone providers or CRMs. If you don’t follow a 3-1-90, you’re impulsive all the time and you’re always shooting from the hip.
Being consistent, whether it’s having time blocks in your calendar, for your business or personal plans, is important. The cadence that we introduce into businesses we work with requires a lot of meetings and appointments - and if you fall off the wagon, your consistency goes out the window.
Focusing Only On Results.
We had a member who had a year where they had 20% growth. Yet, they missed their goal. Their goal was outlandish and the attitude was that even if it was missed, they would still be achieving at a high level. The consequence was a feeling of defeat even though they were winning.
Not Following Through.
Have you ever gotten really excited about something and then failed to follow through? Perhaps you haven’t let your key people get close enough to you to hold you accountable. I struggle with this just like anyone else.
Having No Empathy.
I tend to offer perspective before I empathize with others. You need to be listening to your team members because they might actually be struggling. Sometimes they just need to have a conversation with a human being and not a team leader.
Your team speaks volumes about you, and the feedback and advice they give you is very important to running a successful business. Having a solid, trustworthy team is what’s going to allow you to relax and take a back seat role in your business, so you need to make sure you’re listening to them and taking their concerns into account as well.