Today we're following up to yesterday's episode - if you haven't heard that yet, click here to listen to part 1. We're asking team leaders the critical questions that everyone wants the answer to - how did they adjust their businesses to come out on top in the midst of this crisis? The answers will be different for everyone, but this high-level advice is applicable to many areas of your business and life.
The Question: How have your activities in your businesses changed since this has all gone down?
Greg was used to the nuance of everyone being in the office and working together. Not being able to see his team was hard for him, and he wanted to make sure that they stayed accountable to each other and to him. Working from home has impacted the productivity of his team to the point where they almost all get fewer and fewer hours in and work becomes a secondary priority, whereas to Greg, in this situation you double down.
He's had to get serious about motivating his team and keep them accountable during all this - Immediately Greg started a task force with daily meetings in the afternoon. He switched to Zoom meetings later in the day to keep up accountability and make sure that people could get work done in the mornings instead of later in the day when the chaos of home life began creeping in.
Dan focused on keeping his team pruned and ready to grow. At the beginning of this crisis he was able to mutually part ways with some agents, and make sure he was keeping a good team culture and nail down the core group he wanted working with him. He's adopted zooms and daily meetings, and changed some language with what he asks of his team.
Ultimately, Dan's remembering that his team is human. There has to be a proper cadence, but keep in mind that things are adjustable during COVID and it's alright if the schedule doesn't hold up the first time - there will always be kinks to work out.
Drue immediately ramped up processing and began calling everyone in their database. During the first week or so, she began listening to podcasts about leading during a crisis - one of the things she took away was that "whatever your first plan is, you're going to be wrong". She found herself on the phone at 9:30 at night, scheduling things which normally she would never have done. She wanted to be talking to her team members daily, having an open dialogue, and through talking to them every day, she realized that the podcast had been right.
Since Drue's team was focused and centered around prospecting, and that was where they got their wins, naturally, working from home was a devastating hit. After brainstorming, there are many ways the team could go about prospecting and being productive at home as well as in business. The agents were able to ask themselves, what are the things you want for your business that you don't have time to do today?
Stay tuned for part 3, the final part of the series to hear more from these team leaders on their businesses after this crisis!